Refund Policy and Other Conditions

Please review carefully before purchase.

Dear FLC language-learners,

Thank you for embarking on your language learning journey with us!  We aspire to make it the most positive, productive experience for all. Please note, FLC reserves the right to curate our community both in terms of learning level and regarding ability of students to continue/remain in our learning community.  In the event of continued disruptions, including but not limited to alcohol or disrespectful behavior towards teachers or any fellow students, we will offer a refund proportionate to session timing and unenroll you from the classroom and online curriculum.  

What is the refund policy?

Click here regarding specific terms for online courses

Immersion Workshops, Saturday Cafes, Pronunciation Workshops, and Online Course Curriculum (Teachable) are FINAL SALE.

All 8 & 12 Week Session registrations include a $100 non-refundable deposit and registration fee*. Refunds and Credits must be requested in writing. All credits are valid for 1 year and transferable to friends and family. Below are options to choose from based on the timeline.

By the end of Week 1 (by Sunday):

  • Full refund minus deposit and non-refundable fees OR
  • 100% credit (so as not to lose the deposit and non-refundable fees) to be applied for a future session.

By the end of Week 2 (by Sunday):

  • 50% refund/50% credit after excluding deposit and non-refundable fees OR
  • 100% credit  (so as not to lose the deposit and non-refundable fees) to be applied for a future session.

By the end of Week  6 in 12 Week Session or Week 4 in 8 Week Session (by Sunday):

  • 50% credit (so as not to lose the deposit and non-refundable fees) to be applied for a future session.

*If applicable, late fees are also non-refundable

No refunds will be processed after the end of Week 2 and no credits will be issued after the halfway point of the 8 and 12 Week Sessions (halfway dates vary by session). Please reach out to to know details of dates.

Is there a late registration fee?

Yes. There is a $50 late registration fee that will be added to the normal registration costs for those who register for a core class past the deadline. Registration deadlines vary by session. Please keep an eye on the website and emails for details on the deadline.

Thank you for understanding the many logistics of our registrar and teachers needed to accommodate late registrations.

Registration late fees will be waived for those who are:

  1. New to FLC, and who
  2. Trial or RSVP to trial a class, and who then
  3. Register for a class.

Class Cancellations

Please note, any classes cancelled due to weather generally will not be made-up. Additionally, we do not refund for cancellations when mandated by local state or federal health/emergency guidelines. Students are entitled to a refund, including deposit and fees, only when classes are cancelled by FLC Admin due to enrollment or other logistic issues.

Privacy Policy

Freestyle Language Center will never share or sale any personal information provided by potential, current or past students to a third party (including by not limited to email address, name, phone number, etc. ).

At our events and in our classes, we (us, our interns, staff…) may take pictures and/or videos to capture how our social community uses language in context, in order to share on social media or our website. We will not include your name without your permission.

By purchasing and / or using the Freestyle Language Product, you hereby waive any right to inspect or approve the finished photographs or electronic matter that may be used in conjunction with them now or in the future, whether that use is known to you or unknown, and you waive any right to royalties or other compensation arising from or related to the use of the image.

Regarding Our Online Courses

FREESTYLE Language Center –  Terms of Service

You are purchasing a product from Freestyle Language Center, LLC called our ONLINE course (referred to below as “Freestyle”, “the Program”, the “Product”) from Freestyle, LLC. (“Freestyle”, the “Company,” “we,” or “us”) We recommend that you be at least 18 years of age to participate. You will also need an internet connection and a computer.


Freestyle includes online language training videos, recorded Q & A calls, guided weekly course content and access to our private Facebook Group for members. By purchasing Freestyle, you and the Company agree to the following legal terms and conditions that govern your use of the Program and that form a legal agreement between you and the Company:




You agree that Freestyle contains proprietary information and is intended for individual use. The material is owned by the Company and is protected by copyright, trademark and other applicable intellectual property laws. Duplicating, sharing or uploading Program files to sharing sites is considered stealing, and the Company will prosecute.


The Company provides you with the Product solely for your personal, noncommercial use, and you agree that you will not use such proprietary information or materials in any way whatsoever except for use in compliance with this Agreement. You will not use the Product or the materials available in the Product in a manner that constitutes an infringement of the Company’s rights or that has not been authorized by the Company. More specifically, unless explicitly authorized in this Agreement, you may not modify, copy, reproduce, republish, upload, post, transmit, rent, lease, loan, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by email or other electronic means) any material from the Program. You may, however, from time to time, download and/or print one copy of individual pages of the Site for your personal, noncommercial use, provided that you keep intact all copyright and other proprietary notices.


Please be aware that you may not create derivative works, marketing materials, source material, intellectual property, websites, blogs, web content, or any other works that reference the Company, their teachers, Elizabeth Mack (Owner), Freestyle Language, and the Freestyle content, or infringe on any of the Company’s intellectual property in any way. Any material that you create should be focused on your business, not ours. All copyrights in and to the Product (including the compilation of content, postings, links to other internet resources, and descriptions of those resources) are owned by the Company and/or its licensors, who reserve all their rights in law or in equity.


Company trademarks, service marks, graphics, and logos used in connection with the Program are trademarks or registered trademarks of the Company. You are granted no right or license with respect to any of the aforesaid trademarks and any use of such trademarks.


Freestyle is an individual purchase program. Upon registration you will receive one username, password, and a member profile for use during the live course and in the private member site as well as the exclusive directory listing.


If you would like to take Freestyle along with a business partner, friend, relative or accountability partner, you will each need to purchase the course individually. Additionally, if you are interested in having your assistant or your entire team take Freestyle, a separate membership will need to be purchased for each participating member.




The Freestyle Language Center Product is subject to the Company’s Privacy Policy.


We respect your privacy and must insist that you respect the privacy of other people that participate in the Program.




No Solicitation Within the  FREESTYLE Member Facebook Group (“Freestyle Group”). The FREESTYLE community is about best practices in language-learning, asking questions, and sharing experiences or tips, and is not about trying to turn other Participants into your customers. You are not permitted to offer your services, sell your programs or products, nor are you permitted to invite Freestyle Language Participants to join other social networks, groups, or programs. This is a space for learning and sharing and is a pitch-free, solicitation-free and sales-free environment.




The Company may provide links to third-party materials and websites as a convenience to you and other Freestyle Participants. These third-party materials and websites are not part of the Freestyle official Program and they may be either withdrawn or terminated at any time without any liability on the part of the Company.




You are responsible to pay for the Freestyle Product in full (including all applicable sales and other taxes or fees) and for providing us with a valid credit card or other payment method. If you have selected a payment plan and you miss a payment, your account status will be changed to “delinquent.” Your access to all Freestyle content and the Facebook group will be revoked 7 days after your classification status becomes delinquent. You will also not receive access to future versions of the Program as it’s released until all payments are made in full.


To be clear, Freestyle is not a “pay in part” program where you can pay only for partial access. This is a full immersion program and your payment plan is a convenience that we offer so that the program is more accessible.

Please do not enroll in Freestyle if you just want to “check it out.” We put an extraordinary amount of time and effort into this program and we want to encourage you to commit. This is the way to receive the best results. Freestyle Language is for serious and committed students only.




When addressing the potential effects and benefits of language-learning in any of our websites, videos, newsletters, programs or other content, we’ve taken every effort to ensure that we accurately represent our programs and their ability to impact and improve your learning / goals. However, the Company does not guarantee that you will experience profound results in any given timeframe or that your physical, mental, psychological, or emotional well being will be immediately or drastically improved. It is our belief that all of our ideas, tools, strategies or recommendations have been shown to have an effect for the majority of people who have successfully completed our Program; however, nothing on our site is a guarantee to you of any particular impact or effect.




By purchasing the Freestyle Language Program, you accept, agree and understand that you are fully responsible for your progress and results from your participation and that we offer no representations, warranties or guarantees, verbally or in writing, regarding your physical, emotional, psychological, or mental well being, or results of any kind. You alone are responsible for your actions and results in life, which are dependent on personal factors including, but not necessarily limited to, your skill, knowledge, ability and dedication, You also understand that any testimonials or endorsements by our customers or audience represented on our programs, websites, content, landing pages, sales pages or offerings have not been scientifically evaluated by us and the results experienced by individuals may vary significantly.




1) GOVERNING LAW. You and the Company have entered into this Agreement in the State of Texas and agree that the validity, interpretation and legal effect of this Agreement, as well as all disputes among you and the Company, shall be determined in accordance with the laws of the State of Texas, United States of America, without regard to conflicts of law principles that would dictate the application of the law of a different jurisdiction.




3) BINDING EFFECT. This Agreement shall be binding upon, and inure to the benefit of, the successors, executors, heirs, representatives, administrators and permitted assigns of the parties. You have no right to assign this Agreement, by operation of law or otherwise. The Freestyle Language Product is a non-transferable program.


4) TERMINATION. The Company is committed to providing all customers in the Program with a positive Program experience. If you fail, or the Company suspects that you have failed, to comply with any of the provisions of this Agreement, the Company, in its sole discretion and without notice to you, may: (a) limit, suspend, or terminate your participation in the Freestyle Language Program without refund or forgiveness of monthly payments; and/or (b) terminate this Agreement. Your obligations to the Company under this Agreement will survive expiration or termination of this Agreement for any reason.


5) CHANGES. The Company reserves the right at any time to modify this Agreement and to impose new or additional terms or conditions on your use of the Freestyle Language Product. Such modifications and additional terms and conditions shall be effective immediately and incorporated into this Agreement. Your continued use of the Freestyle Language Product will be deemed your acceptance thereof. The changes may be listed in an area accessible to you on the Company’s website or you may be notified by either e-mail or postal mail.


6) INDEMNIFICATION. By purchasing and/or using the Freestyle Language Product, you, to the extent permitted by law, agree to defend, indemnify, and hold harmless the Company, its owners, officers, employees, contractors, directors, related entities, affiliates, and successors from and against any and all liabilities and expense whatsoever – including without limitation, claims, damages, judgments, awards, settlements, investigations, costs, attorneys’ fees, and disbursements – which any of them may incur or become obligated to pay arising out of or resulting from your breach of this Agreement and/or your purchase and/or use of the Freestyle Language Product. You shall defend the Company in any legal actions, regulatory actions, or the like arising from or related to this Agreement. You recognize and agree that all of the Company’s owners, officers, employees, shareholders, trustees, affiliates and successors shall not be held personally responsible or liable for any actions or representations of the Company.


7) EQUITABLE RELIEF. You acknowledge and agree that in the event of a breach or threatened violation of the Company’s intellectual property rights and confidential and proprietary information by you, the Company will suffer irreparable harm and will therefore be entitled to injunctive relief to enforce this Agreement. The Company may, without waiving any other remedies under this Agreement, seek from any court having jurisdiction any interim, equitable, provisional or injunctive relief that is necessary to protect its rights and property pending the outcome of the Arbitration referenced above. You consent to the personal and subject matter jurisdiction of the federal and state courts in Travis County, Texas, United States of America for purposes of any such action by the Company.


8) ENTIRE AGREEMENT. This Agreement constitutes the entire understanding and agreement of the Parties with respect to its subject matter and supersedes all prior and contemporaneous agreements or understandings, inducements or conditions, express or implied, written or oral, between the parties.




The Freestyle Community, otherwise known as the Freestyle Facebook Group, is a place to ask questions, gain encouragement, and share your experiences with the practice. It is intended as an open forum where all members of Freestyle Language can foster a sense of community and support in a safe, accepting environment.


If you feel that the Freestyle Group is not promoting such an environment, or you don’t feel comfortable sharing your experiences or posing questions, please express your concerns with us, and we will do our best to remedy the situation.


This community is strictly for Freestyle Members who are in good standing. Elizabeth Mack, Michelle DuBois and Sharnicia Dotson are moderators and administrators of the group. If you have any questions or concerns, please email them at


Here are the rules for fostering the best Freestyle Community possible:


Be kind and respectful. This is not a place for judgment; this is a place for offering helpful advice, providing insight and perspective, and encouraging all Freestyle Language Members to continue their language learning practice and to seek help when they need. Negativity is not tolerated. We are all in this together. Violation of this rule is grounds for immediate expulsion from the community.


As negativity is not tolerated, neither is putting down  Freestyle, the Freestyle Group, any member of Freestyle or its teachers. If you have an issue with the program, the company, or Elizabeth, please contact us privately at and express your concern. We are reasonable people and we will do what we can to solve the issue.


If you need technical support for Freestyle Language please email with the details of the issue. Though it may be tempting to post on the Freestyle Facebook Group, this is really not the place to seek that sort of advice. Reminder:  Please keep your Freestyle posts language-learning relevant.

If you see any Member asking for technical support, please direct them to


No spamming or scamming. You get it.


If you’re not able to follow these simple guidelines:

-We may delete your post(s)

-We might remove you from the Freestyle Language Community.


Feel free to post any questions, comments, or experiences you are having with the learning, relating to the practice, or affected by the course.  Keep your posts respectful, kind, and mature, and let us know what you are experiencing, good or not-so-good. Positive, constructive advice and encouragement are always welcome. Make friends, and enjoy the Freestyle Community!


Opinions, advice and all other information expressed by Members in discussions or comments are those of the author.


If you have any questions about these Terms, please reach out to us at